Help / FAQ
Frequently Asked Questions (FAQ)
Yes, we deliver outside Germany to the following countries:
Austria, Belgium, Czech Republic, Denmark, France, Italy, Luxemburg, The Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden
The shipping costs can be found in our Delivery and Shipping section.
You can order directly in our online shop. You are also welcome to send us an e-mail with your billing and delivery address and the desired item(s). For shipping goods, a telephone number is required for possible queries from the carrier. Unfortunately, it is not possible to order by telephone.
If an order is paid via PayPal, credit card, Amazon Pay or bank transfer, the order can usually be dispatched within one working day.
Goods that can be sent as a parcel are sent by DPD, shipping goods by DHL Freight.
Immediately after successful receipt of your order, you will receive an automated e-mail confirmation with your order number. Furthermore, you will receive a confirmation of the receipt of payment.
Please also check your spam folder after placing your order.
After dispatch, you will receive an automatic dispatch confirmation by e-mail with the shipment tracking. If you have a customer account, you can view the shipment tracking in your customer account at any time. If you have any questions, please contact our customer service.
Delivery to a DHL Packstation is unfortunately not possible, as we generally use DPD for parcel delivery.
However, you can search for a DPD pickup parcel shop near you and have the parcel delivered to this shop. Please note that you must enter this parcel shop address with your payment service provider (e.g. PayPal or Amazon Pay) before placing your order!
You can find the nearest DPD Parcel Shop for your country listed below by clicking on the relevant link:
The return will be checked as soon as possible after it is received. The cancellation request is then passed on to our accounting department. This can usually take 2 - 5 working days. A refund can only be made in the same way as the payment was received.
Find our payment methods here: DENQBAR Payment options
We shall bear the costs of returning such goods which, due to their nature, cannot be returned normally by parcel post (e.g. forwarding goods). You shall bear the direct costs of returning such goods which, due to their nature, can be returned normally by parcel.
A change of billing address is generally possible if you have chosen one of the following payment methods: payment in advance, PayPal
A change of delivery address is possible for the following payment methods: payment in advance
Please inform us of your change request before the goods are dispatched.
Change requests must generally be made in written form, e.g. by e-mail.
You can reach our customer service team Mondays to Fridays from 08.00 - 17.00 by calling +49 (0) 3501 / 71130.
We can be reached by email at firstname.lastname@example.org. Your email will usually be processed within 1 working day.
Please contact us at email@example.com if you wish to change your order.
Cancellation of your order is possible until before the goods are dispatched.
Our cancellation policy and the cancellation form are available at: Link to the revocation right.
Our site is updated several times a day, so we can keep you informed.
When items are available again, they are marked green.
Our customer service will be pleased to advise you on the selection of a suitable item. You can find our contact details under Contact.